PO Box 118475 ·Carrollton, texas ·75011

(214)682-5415

sister23x@yahoo.com

 

 

Lisa l.clark

 

 

 

·         Extensive technical and client support experience in telecommunications.

·         Strong verbal and written communication skills.

·         Proficient in different operating systems, user interfaces and client/server databases.

·         Knowledgeable in Mobile broadband and Wi-Fi connections.

·         Productive in a high volume environment; optimizing performance on a day-to-day basis.

·         Strong analytical and problem solving skills.

·         Provided support for integrated access devices: T1, DSL, Cable, wireless routers and modems.

·         Knowledgeable on a variety of Android based handheld devices.

·         Well trained in a variety of call center technology, systems, applications and tools.

 

 

July 2013 – April 2014                                                                                                                Richardson, Texas

IQor/Samsung

Sr. Agent:

 

Assist consumers and Carrier agents with troubleshooting issue, warranty repairs and education on a variety of Samsung mobile products (i.e: smartphones, Tablets and phone accessories.)

 

January 2007 – June 2012                                                                                                                Frisco, Texas

T-Mobile

Specialized Tech Care/WiFi Representative:

 

Supporting customers’ broadband and/or Wifi connections, with their handheld devices. (i.e.: Tablet, portable router, Smartphone and computer.) Performing general troubleshooting of Sim Cards, and 3G/4G network coverage issues.

 

 

June 2006 – January 2007                                                                                                                Lincoln, Nebraska

Windsteam Communications

Internet Service Representative:

 

Providing technical support for residential broadband internet connections, while multi-tasking between giving call resolution, product education and upgrades.

 

 

March 2004 – January 2006                                                                                                                Carrollton, Texas

T-Mobile

Hotspot Customer Care:

 

Providing technical support for customers accessing dedicated Wifi connections at a variety of T-mobile Hotspot locations. In addition to assisting with accounts provisioning and billing inquiries.